Shipping & Returns

We try very hard to minimize the costs of shipping as much as possible. Currently, we offer flat rate shipping for all orders ranging from $5.00 - $8.00 for U.S. customers and $14.00-$18.00 for Canadian customers. Orders most often take 3-5 business days to arrive after leaving our hands. All orders over $70.00 ship for free. 

We care very deeply about your experience here at The Howling Fern, and we want you to love your Howling purchase as much as we do!

 

If you aren’t satisfied with your product, we offer replacements, exchanges, and 100% refunds for certain items. Currently, eligible for returns and refunds (provided they are in their original, unused condition) are the Sophie throw, Farida throw, all mugs, trinket dishes, and travel candles. 

The following items are not eligible for returns and refunds: Raw Vermont Wildflower Honey jars, Paw Pad Salve, Calming Dog Massage Oil, the Fox + Hound Odor and Stain Remover, and Howling baskets. 

 

To initiate a return, email us or fill out the contact form with:

  • your order number

  •  preferred refund method

  • shipping address

We’ll email you a shipping label that you can print out and attach it to the box you’re sending back to us. 

 

Broken or damaged items:

We package all of our shipments with plenty of protective recyclable packing materials, but in the event that your Howling purchase arrives damaged, we will send you a replacement at no additional cost. 

 

Just email us or fill out the contact form with:

  • your order number

  • images of the damaged item(s) in their original packaging

We will reach out to confirm a replacement shipment. 

 

Not happy with your Howling piece? Help us do better for you! Let us know what we can improve about our products and operation below:

Contact Us

Thanks for helping us improve Howling!